When a
maternity patient at
Community Hospital North asked if her husband, a soldier in Iraq, could witness the birth of their child via Webcam, members of the IS department,
concierge team and nursing staff pulled together to make it happen.
The videoconference was hosted by Freedom Calls Foundation, a non-profit organization that provides a satellite network to connect deployed troops in Iraq with their loved ones at home free of charge. In the week leading up to the mother’s delivery, members of the IS department worked with Freedom Calls to set up the connection.
“It was our first time working with Freedom Calls,” says Susan Dine, R.N., IT site director at Community Hospital North. “It required a lot of collaboration within IT, and we learned a lot of valuable lessons in bringing this experience to the patient.”
The setup included a bedside table with a laptop that had a Webcam on top. Both video and audio were transmitted, so the mother and father could see and talk to each other throughout the delivery. “I was in the room when the dad first came up on the screen,” says Dine. “There was a gasp, and then a lot of tears. It was very memorable for everyone involved.”
The nursing staff was instrumental in creating a meaningful experience for the father. Jeannie Amoroso, R.N., was present for the entire birthing process and controlled the position of the camera. “At delivery I made sure dad got a good shot at seeing the delivery as he wanted,” she says. “After delivery, I took the camera to the baby and showed him all the neat little things about his son.”
One week later, IT staff at Community Hospital South coordinated a Webcast so that Taunya Staley-Middleton could have her husband “by her side” during the birth of their second child. The baby’s father, James Middleton, is serving in Iraq as a MP with the 38th division of the Indiana National Guard. According to Desiree Tarter, patient concierge at Community Hospital South, “I was so impressed to see that everyone worked so well and so fast to make this happen for this family. It was very rewarding to come in later after the baby was born and see dad on the computer screen, smiling from ear to ear.”
Using Freedom Calls and other Webcast technologies, Community is able to provide an exceptional experience to families who are separated by 8,000 miles. Community North has a second Freedom Calls video conference scheduled for another expecting military family in November.