Exceptional Experiences at Community Health Network

Community Rehab & Sports Medicine is proud to announce that the December 2008 Hot Shot award was given to one of our physical therapists, Mary Fridlund. For those of you not familiar with this award, the Hot Shot is a special honor awarded to Community Health Network employees that provide exceptional customer service, either to outside customers (patients or others) or to internal customers (coworkers). Mary Fridlund embodies the very essence of what a Community employee is. She has been with the network for over 30 years and has also been awarded “employee of the year for 2008” for our outpatient Rehab & Sports Medicine department.

Mary has recently gone above and beyond with her patient care. She has taken her own personal time to go to multiple doctor appointments and tests with a certain complex patient who has no family or friends close to her that can help her. Mary is her patient’s advocate to her insurance company to justify more care, going to doctor appointments and tests and calling the patient to remind her of doctor appointments. Most of the things Mary does for this patient are in Mary’s own personal spare time, for which she is not being paid. Mary deserves this award! She is an example of going the extra mile – not only as a clinician but as a kind, caring person. It is no surprise that Mary was awarded “employee of the year for 2008” for our department and there is no doubt that she deserved the Hot Shot award as well!

For more information about Mary and the other therapists at Community Rehab & Sports Medicine Centers, visit our Web site at www.eCommunity.com/rehab.